FAQs

The purchaser shall renounce the order within a strict timeframe of 14 calendar days starting from the date of cashing or debiting by the credit card agency, and this shall occur even if no signature has been placed on the method of payment.

We recommend that you make out a new order. If you wish that the two orders are placed together, please leave a note on your new order. We will do our utmost to respond to your request.

Orders cannot generally be changed. Please contact our support services for any request.

You can view our general terms and conditions of sale by clicking here.

To guarantee security of your bank details, any information in regards to your bank card are not retained on our website. Online payment by bank card is carried out in a space that is 100% secure. It is carried out by the company Ingenico which is one of the main actors in the European market in relation to online banking transactions.

After receipt of your payment, an invoice will be automatically generated and sent to your email address.

Accepted cards for payment are: Visa, Eurocard - Master Card and American Express. You can also pay for your order by bank transfer. More info on our page: Methods of payment and security.

Yes, but on condition a different customer account is opened for each company to be invoiced. For a customer account, only one invoicing address is possible.

Yes, by using "my account". However, if the invoice has already been issued, it will not be possible to change the address (legal obligation). Nevertheless, all subsequent order invoices will use the new invoicing address that you will have encoded.

Please try again, preferably with another credit card. Or choose the payment method of bank transfer.

The tickets (E-tickets) will be sent by email starting from 1st June, end of the last period of pre-sales. While waiting, you must keep the confirmation email that was sent to you during your order. Your log-in and password let you consult the state of your order online.

There are specific tickets for reduced mobility and disabled people. You can find them in the PRM Accessibility in the Ticketing section. The person with reduced mobility can only be accompanied by one person maximum. The carer also need to by a “accompanist” ticket. Those PRM tickets give access to a platform located near the Turn of La Source, offering a beautiful view. Parking is included. It is absolutely necessary to be in possession of an invalid card.

The podium is located at La Source beside Gold 7. This is provided with access for wheelchairs as well as chairs provided for accompanying persons.