FAQs - Online ordering

We are not able to guarantee the validity of your ticket if it has not been purchased on our official website. Feel free to make your reservation by clicking here.

You can consult our general terms and conditions of sale by clicking here.

Tickets will not be taken back or exchanged.

If you have any problem with your tickets, do not hesitate to contact us as soon as possible at the following address : info@spagrandprix.com.

The orders cannot be modified. For more information, please contact us at the following address: info@spagrandprix.com.

No, it is not possible to change an existing order but you can order tickets by placing a new order in your personal account on our website. If your orders include seats in a grandstand, you can leave a note in the box provided if you want both orders to be placed together in the chosen grandstand. We will do our best to answer your request according to availability.

You can buy your tickets online via our official ticketing service by clicking here.

To guarantee the security of your banking data, your credit card information is not stored on our website. Online payment is made by credit card in 100 % secure area. It is carried out by Ingenico, one of the main players in the European market for Internet banking transactions.

Please try again, preferably with another credit card or by bank transfer.

After receiving your payment, an invoice will be automatically generated and sent to your email address.

Yes, you can change your billing address by logging into your account on our website. If the invoice has already been issued, it will no longer be possible to change the billing address (legal obligation). However, the new encoded billing address will be used for all the invoices of subsequent orders.

The accepted payment methods are: Visa, Eurocard - Master Card, Maestro, Bancontact, iDEAL, American Express, Giropay and Sofort. You can also pay by bank transfer. For more information, click here.

Yes, provided you open a different customer account per company to be invoiced. For a customer account, only one billing address is possible.

An e-mail will be sent to your e-mail address informing you that your electronic tickets are available in your customer area. You will then be able to log into your customer account to download and print them.

An e-mail will be sent to your e-mail address informing you that your electronic tickets are available in your customer area. You will then be able to log into your customer account to download and print them.

E-tickets will be available in the course of July, as long as payment is received.

Yes. You can print out your e-tickets for entry to the circuit, or present them on your smartphone. If you use your smartphone, please make sure you have enough battery power.

No, we do not do home delivery.
An e-mail will be sent to your e-mail address informing you that your electronic tickets are available in your customer area. You can then log in to your customer account to download and print them.